The VoiceControl workspace
Run your website assistant from one calm control room.
Configure Adam, test real conversations, approve what it may do, and see where customers need help—all without editing production code for every change.
Adam
“Can I move my appointment to Friday?”
Adam is checking the approved booking policy…Inside the product
Organized around the work your team actually does.
Each area has one clear job, so setup and daily management stay understandable.
Shape the assistant
Set its name, voice, language, response style, and approved sources before visitors meet it.
Explore configuration →Define the boundaries
Register allowed actions, choose confirmation rules, and publish only after a safe test.
Review action controls →See what needs attention
Review demand, resolution, knowledge gaps, and completed actions without listening to raw audio.
Understand data controls →Behind every reply
One request. Four visible decisions.
The product keeps the route from visitor intent to final response understandable and auditable.
- 01UnderstandDetect the visitor’s intent
Voice or text enters the same governed session.
- 02GroundFind approved knowledge
Only connected, tenant-scoped sources are searched.
- 03AuthorizeCheck action policy
Permissions and confirmation requirements are enforced.
- 04RespondAnswer and record
The visitor gets a clear result and the workspace gets an audit event.