Privacy Policy

Information we process

We process account details, workspace configuration, approved knowledge content, conversation transcripts when enabled, usage telemetry, and security audit events needed to operate VoiceControl AI.

How information is used

Information is used to provide and secure the service, answer visitor requests, execute authorized actions, measure usage, support customers, and improve reliability.

Voice and conversation data

Raw audio is streamed for realtime processing and is not stored by default. Workspace owners control transcript retention and connected knowledge sources.

Customer-provided AI credentials

You supply your own Gemini or OpenAI API key. It is configured in the server-side environment and is not embedded in public website code or shared with visitors.

Service providers

Selected AI, hosting, database, email, billing, monitoring, and infrastructure providers process data only as needed to deliver the service.

Your choices

Workspace administrators can manage retention and request export or deletion. Contact privacy@voicecontrol.ai for privacy requests.

Security

We use encryption in transit, tenant isolation, least-privilege access, short-lived tokens, rate limiting, and auditable administrative actions.